{{ t('support_ticket_created') }}

{{ t('your_support_request_received') }}

{{ t('dear') }} {{ $client->name }},

{{ t('thank_you_for_contacting_support_team') }}

{{ t('ticket_details') }}

{{ t('ticket_id') }} #{{ $ticket->ticket_id }}
{{ t('subject') }}: {{ $ticket->subject }}
{{ t('priority') }}: {{ ucfirst($ticket->priority) }}
{{ t('status') }}: {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
{{ t('department') }}: {{ $ticket->department->name ?? 'General Support' }}
{{ t('created') }}: {{ format_date_time($ticket->created_at) }}
@if($ticket->body)

{{ t('your_message') }}

{{ $ticket->body }}

@endif @if($ticket->attachments && count($ticket->attachments) > 0)

{{ t('attachments') }}

@endif
{{ t('view_ticket') }}

{{ t('what_happens_next') }}

{{ t('this_is_automated_message') }}

{{ t('if_you_need_immediate_assistance') }}