{{ t('ticket_status_updated') }}

{{ t('support_ticket_status_changed') }}

{{ t('dear') }}{{ $client->name }},

{{ t('status_of_support_ticket_has_updated') }}

{{ t('status_change') }}

{{ ucfirst(str_replace('_', ' ', $old_status)) }} → {{ ucfirst(str_replace('_', ' ', $new_status)) }}

{{ t('updated') }} {{ now()->format('M j, Y \a\t g:i A') }}

{{ t('ticket_information') }}

{{ t('ticket_id') }} #{{ $ticket->ticket_id }}
{{ t('subject') }}: {{ $ticket->subject }}
{{ t('priority') }}: {{ ucfirst($ticket->priority) }}
{{ t('department') }}: {{ $ticket->department->name ?? 'General Support' }}
{{ t('last_updated') }} {{ format_date_time($ticket->updated_at) }}
@if($new_status === 'answered')

{{ t('your_ticket_has_been_answered') }}

{{ t('log_view_response_continue') }}

@elseif($new_status === 'closed')

{{ t('your_ticket_has_been_closed') }}

{{ t('further_assistance_reopen_ticket') }}

@elseif($new_status === 'pending')

{{ t('your_ticket_is_pending_review') }}

{{ t('email_respond') }}

@endif
{{ t('view_ticket_details') }}

{{ t('this_is_automated_message') }}

{{ t('automated_mail_description') }}