@if ($ticket->priority === 'high')
{{ t('high_priority_ticket') }}
{{ t('ticket_requires_immediate') }}
@endif
{{ t('new_support_ticket_submit') }}
{{ t('ticket_details') }}
{{ t('ticket_id') }}
#{{ $ticket->ticket_id }}
{{ t('subject_email') }}
{{ $ticket->subject }}
{{ t('priority_email') }}
{{ ucfirst($ticket->priority) }}
{{ t('status_email') }}
{{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
{{ t('department_email') }}
{{ $ticket->department->name ?? 'General Support' }}
{{ t('created_1') }}
{{ format_date_time($ticket->created_at) }}
{{ t('client_information') }}
{{ t('name_email') }}
{{ $client->name }}
{{ t('email_create') }}
{{ $client->email }}
@if ($client->phone)
{{ t(key: 'phone_email') }}
{{ $client->phone }}
@endif
{{ t('client_since') }}
{{ $client->created_at->format('M j, Y') }}
{{ t('total_ticket_email') }}
{{ $client->tickets()->count() }}
@if ($ticket->body)
{{ t(key: 'client_message') }}
{{ $ticket->body }}
@endif
@if ($ticket->attachments && count($ticket->attachments) > 0)
{{ t('attachments') }} ({{ count($ticket->attachments) }})
@foreach ($ticket->attachments as $attachment)
-
{{ $attachment['original_name'] ?? $attachment['filename'] }}
@if (isset($attachment['size']))
({{ number_format($attachment['size'] / 1024, 1) }}
KB)
@endif
@endforeach
@endif
{{ t('recommended_actions') }}
- {{ t('review_ticket_client_information') }}
- {{ t('assign_appropriate_member') }}
- {{ t('update_priority_necessary') }}
- {{ t('respond_the_client_promptly') }}
@if ($ticket->priority === 'high')
- {{ t('address_high_priority_ticket') }}
@endif