{{ t('new_client_reply_ticket') }} #{{ $ticket->ticket_id }}

{{ t('client_reply_description') }}

{{ t('ticket_information') }}

{{ t('ticket_id') }} #{{ $ticket->ticket_id }}

{{ t('subject_email') }} {{ $ticket->subject }}

{{ t('client') }} {{ $client->name }} ({{ $client->email }})

{{ t('priority_email') }} {{ ucfirst($ticket->priority) }}

{{ t('status_email') }} {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}

{{ t('reply_date') }} {{ format_date_time($reply->created_at) }}

{{ t('latest_reply_from') }} {{ $reply->user->name }}

{{ format_date_time($reply->created_at) }}

{{ $reply->message }}

@if ($reply->attachments && count($reply->attachments) > 0)

{{ t('attachments') }}

{{ $attachment['original_name'] ?? $attachment['filename'] }}

@endif

{{ t('reply_to_client') }}

{{ t('quick_response_tips') }}

{{ t('review_client_response') }}
{{ t('check_additional_information') }}
{{ t('update_ticket_status_appropriate') }}
{{ t('provide_clear_helpful_responses') }}
{{ t('set_realistic_expectations') }}

{{ t('client_history_summary') }}

{{ t('total_ticket_email') }} {{ $client->tickets()->count() }}
{{ t('open_tickets_email') }} {{ $client->tickets()->whereIn('status', ['open', 'pending', 'answered'])->count() }}
{{ t('client_since') }} {{ $client->created_at->format('M j, Y') }}
{{ t('last_activity_email') }} {{ $client->tickets()->latest('updated_at')->first()?->updated_at?->format('M j, Y') ?? 'N/A' }}