{{ t('create_new_ticket') }}

{{ t('back_to_tickets') }}

{{ t('ticket_details') }}

{{ t('fill_in_the_information_below') }}

@if(isset($ticket)) @else @endif

{{ t('guidelines') }}

{{ t('creating_a_ticket') }}

  • {{ t('select_the_appropriate_client_for_this_ticket') }}
  • {{ t('choose_the_correct_department_based_on_the_issue_type') }}
  • {{ t('set_priority_based_on_urgency_and_impact') }}
  • {{ t('provide_a_clear_and_descriptive_subject') }}
  • {{ t('include_all_relevant_details_in_the_description') }}
  • {{ t('attach_any_supporting_files_if_necessary') }}

{{ t('priority_levels') }}

  • {{ t('high') }} {{ t('critical_issues_requiring_immediate_attention') }}
  • {{ t('medium') }} {{ t('important_issues_that_should_be_addressed_soon') }}
  • {{ t('low') }} {{ t('general_inquiries_or_minor_issues') }}

{{ t('status_options') }}

{{ t('open') }} {{ t('new_ticket') }}
{{ t('answered') }} {{ t('response_sent') }}
{{ t('on_hold') }} {{ t('paused') }}
{{ t('closed') }} {{ t('issue_resolved') }}

{{ t('file_upload') }}

{{ t('you_can_attach_files') }}

  • {{ t('maximum_file_size') }} 10MB {{ t('per_file') }}
  • {{ t('supported_formats') }}
  • {{ t('multiple_files_can_be_attached') }}